Frequently Asked Questions

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If you can’t find your answer here, please contact us.

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What are method of installation shop drawings?

Method of installation shop drawings are those that convey scope of work along with design intent and that are approved by the end customer. RoofDraft does not offer estimating services such as calculating material lengths and quantities.

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Who are our CAD Techs?

RoofDraft CAD Techs are non-licensed technical drafters that prepare shop drawings for commercial roofing projects in the USA.

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Do we require a deposit?

A 50% deposit may be required for higher value projects.

 

NOTE: Higher value projects may also require an arrangement for bi-weekly progress payments.

 

What files types do we require?

We require DWG files and a full set of PDFs. If you cannot provide the DWG files for our scope of work, we charge a file conversion fee. Some PDF files cannot be converted. In these instances RoofDraft may refuse the project.

 

Do we guarantee our work?

Yes. Our job is to get you approved with shop drawings you’ll be proud to submit. We guarantee your satisfaction. We make every effort to be reasonable when charging for revisions. In-scope adjustments are expected and typically no charge. Out-of-scope revisions are reviewed and quoted.

 

Who is responsible for drawings accuracy?

You, the client. Your knowledge of your own project and a thorough review of our drafting work will ensure your expectations are met. RoofDraft drafters are technical illustrators that do not accept liability for dimensional errors and project compliance or scope oversights. Please review all work thoroughly and advise us of changes. We will promptly schedule the revisions.

 

What are our payment terms?

Depending on your credit standing with us, we invoice a maximum of NET 30 terms. We also accept credit card payments through our website.

 

Payment is due after we turn in the drawings to you for the first time and not after an approval process. Large projects taking longer than 2 weeks to complete may be subject to bi-monthly progress payments. Revisions are handled on a per job basis.

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What is our refund policy?

While we do not offer any refunds, we will work diligently with you (the client) to ensure we are providing a quality product. 

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How do I receive my shop drawing package?

Your drawing will be provided to you in pdf format upon completion. All drawing provided on 11x17 sheet size unless previous arrangements have be made.